【英文】奥纬咨询报告：生成式人工智能如何改变商业和社会（99页）

英文研究报告 2024年02月28日 07:38 管理员

This spread across all job types is unprecedented. Automation brought significant change to the manufacturing floor, where machines, with their unerring precision and tireless efficiency, replaced blue-collar workers. Meanwhile, white-collar professionals have had a different experience with technology. Their work, often less physical in nature, has historically been insulated from the robot revolution that transformed other sectors. But generative AI is erasing these boundaries. Adoption is highest among white-collar workers as knowledge work is democratized: Nearly three in five whitecollar employees report using generative AI on a weekly basis. It has brought a level of optimization and automation to tasks once thought to be immune to such disruption. Cutting-edge generative AI tools are even revolutionizing “human” tasks such as performance management. Blue- and pink-collar workers are close behind. Nearly half report using generative AI weekly, defying expectations of lagging adoption. For example, employees in large supermarkets are now armed with personalized AI assistants that help automate the rote tasks of ordering supplies and writing reports. Truck drivers are using generative AI for load-to-driver matching, optimizing which cargo goes on which truck. In manufacturing industries, blue-collar workers are using generative AI to scan long repair manuals and instantly deliver the precise methods needed — a huge improvement from thumbing pageby-page for the right procedures. Generative AI’s rapid uptake comes amid widespread employee hopes for productivity benefits.